Customers have reported receiving suspicious emails from “TDS Team.” This email requests the recipient to click on a link—a link which appears to be a valid Internet address—to restore access to their account.
These emails are NOT from TDS. The senders are phishing for information, hoping you’ll divulge personal or payment details.
Here’s a snapshot of a typical email:
If you did follow the link, update your password information immediately to be safe.
Please know TDS will never contact you and ask that you re-enter account information.
We always recommend using a critical eye when reading email. Here are some things to look out for:
1. At first glance, the email may appear to be from a legitimate sender, but looking closely at the actual address will reveal if it is not.
2. Also, watch for grammar and punctuation mistakes. Most businesses have writing professionals on staff who would catch most errors before an email was sent to customers.
3. If an email asks you to take urgent action, be suspicious. Often phishing emails will say things like, “your account information has been compromised” or, “your account will be closed” to try and trick the reader into revealing information.
If you’re ever in doubt, delete the email and reach out to the business who “sent” the email for verification.