TDS Telecom would like to thank first responders who are working tirelessly to contain the wildfires in the Ruidoso, N.M. area and keep residents safe. We can confirm TDS lost the central facilities that serve Ruidoso; we are grateful all local TDS associates evacuated safely. We are prioritizing safety and will only work to restore services and rebuild facilities when it is safe to do so.

TDS will continue to assess and monitor the impact from the wildfires as the situation evolves. We again thank first responders and local leaders whose quick actions on evacuation orders likely saved lives, and we send our deepest condolences to all those impacted by these tragic events.

For future updates on services, TDS customers should visit our Hello TDS blog:


  1. Will credit be given to Ruidoso / Ruidoso Downs cable and wifi customers for the outage duration?

    • Melanie: Yes, credits will be given to all Alto, Capitan, Ruidoso, and Ruidoso Downs accounts for at least one month’s service due to the interruption of service from the wildfires. The credit will appear over the next one or two billing cycles. Additional credits may be applied and will be dependent on the timing of service restoration at your address.

  2. Can you show a map where outages are in Ruidoso at the present time?

  3. What would it take to get a real update so we can make decisions to operate our businesses? I am trying to be sensitive to TDS’s situation, but need the TDS staff to be sensitive to ours.

  4. What is the anticipated date of restoring service to the Cedar Creek are of Lincoln Co. New Mexico?

  5. Any idea when TV will be restored in the lower part of the Upper Canyon?

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