If you have an email account with TDS, you’ve already heard the news—the Google email platform we’ve been using is being discontinued (we weren’t happy about it either). Even though the move to a new platform should be fairly painless process, you still may have some questions.
Here are four new things about the email switch you might be interested to know:
1. We can’t tell you exactly when your email box will move, even though we’d like to. Why? We can move only a certain amount of email in a single day…and how much email our customers have changes by the second. As a result, we can’t know in advance which combination of customer email boxes will make up the correct total we need for that day’s move. Trust us—if we had a way to tell you ahead of time, we would!
2. We researched and investigated email platforms many months before deciding on the one we did. We did our best to find a replacement that duplicated your favorite features of the old email platform while also maintaining a similar look and feel. Our top priority is and was to make the transition as easy as possible.
3. You’ll know when it’s done. When your email has been moved, you’ll get one last email in your Gmail inbox telling you that the switch was successful. If you’re using an email client like Outlook or Thunderbird, or accessing your email on your mobile device, you’ll need to update your settings—the final email has links where you can find help. If you check your email from the web you’ll have to accept the user agreement the first time you log in and then you’ll be good to go.
4. You are not the only customers affected by Google’s decision to stop offering their partner email product. We won’t name names, but there are many, many other customers at other Internet service providers who are in the same boat. Misery loves company, right? 😉
Watch here for more updates and FAQs about the email switch.