Our Remote PC Support team is getting reports of a new kind of malware making the rounds on the Internet you need to know about:
What the scam looks like
While surfing on the Internet, customers are seeing pop-up windows, or in some cases, entire browser windows with an urgent (and legitimate-looking) virus warning. The warning tells the customer their computer is infected with a virus and that they should call an 800 number for help. DO NOT CALL the number. The message is a phishing scam designed to get users to call and provide credit card information. In fact, the warning is actually the result of the website (or an advertiser network used on the website) being infected by a malicious virus.
What victims have been told
Customers who have called the number were told their computer needed a virus cleaning which would cost several hundred dollars—which could be paid for by providing credit card information. The support team has also been told these scammers sometimes claim they are agents with the customer’s phone or Internet company (in this case, TDS!). These people DO NOT work for TDS. TDS will never ask you to provide any personal or payment information for a request you did not initiate.
How to fix it
Closing your browser and reopening it should remove the warnings, but also check to make sure your anti-virus software is running and up to date. If you ever have a question about whether a warning, phone call, or email is legitimate, call 1-888-CALL-TDS or chat with us.