September 30
Most TDS areas impacted by Hurricane Helene are back up and running as usual. There are still isolated issues due to the lack of commercial power and/or downed lines that we will continue to work to resolve as quickly as possible.
All customers can check the current status of the TDS services in their area by visiting tdstelecom.com/outage and utilizing the interactive map. The primary email listed in your TDS My Account will receive an email when services have been restored.
If you have concerns about your service restoration and do not already have a trouble ticket, please call 1-888-225-5837 to speak with our repair team. We expect this will be our final blog update about storm-related impacts to TDS. Thank you for being a TDS customer!
September 29
Many customers in Helene’s path have been reconnected to TDS services thanks to commercial power restorations and we continue make progress on other network repairs.
St. Marys, Georgia remains where we have the most equipment sites without commercial power. In Quincy, Florida, multiple lines were cut by another party doing recovery work and we are working make repairs. In New Castle, Virginia, commercial power is gradually returning and we have engaged contractors to assist in repairs from downed trees. In Hyden and Wooton, Kentucky, there are still a few equipment locations without commercial power.
All customers can check the current status of the TDS services in their area by visiting tdstelecom.com/outage and utilizing the interactive map. The primary email listed in your TDS My Account will receive an email when services have been restored. For more information on outage alerts visit this blog.
September 28
Commercial power has been restored to many locations in the path of the storm bringing TDS services back up to customers. Our North Carolina, Quincy, Florida, and South Carolina operations are operating as business as usual and customers have been reconnected to services.
We are still awaiting commercial power restoration in:
- Nelson, Georgia
- New Castle, Virginia
- St. Marys, Georgia
Please know we cannot begin any work on our own downed lines until power companies complete their repairs. Our technicians are charging battery backups to maintain power to critical sites that support first responders, hospitals, and care facilities.
In Hyden, Kentucky, commercial power has been restored but we need to make additional repairs to reconnect the final customers.
All customers can check the current status of the TDS services in their area by visiting tdstelecom.com/outage and utilizing the interactive map. The primary email listed in your TDS My Account will receive an email when services have been restored. For more information on outage alerts visit this blog.
Thank you for your continued patience.
September 27, 4:30 p.m. CT
Upon further assessment, we are delighted to report our facilities have not sustained major damage in the storms. That said, there are downed poles in some locations, and many of our equipment sites are without commercial power. The areas most impacted by these outages include:
- Hyden, Kentucky
- Mooresville, North Carolina
- Quincy, Florida
- St. Marys, Georgia
- Williston, North, and Norway, South Carolina
We are monitoring power levels and supplementing whenever possible. Critical sites that support first responders, hospitals, and care facilities are being prioritized. Please know there could be service interruptions, particularly overnight, if power backups are exhausted before commercial power has been restored. Thank you for your patience as we work to fully restore services.
September 27, 11:50 a.m. CT
We are assessing damage in our Florida, South Carolina, and Georgia service areas in the path of Hurricane Helene. Services in some communities are being impacted due to high winds and commercial power loss, and in others we have been unable to access our equipment sites due to closed roads and fallen trees. As you make your own assessments today, please stay safe and know we are working to restore services as quickly as conditions allow.
September 26
TDS is preparing for the arrival of Hurricane Helene which we anticipate may impact a few TDS communities in the coming days. In addition to safeguarding supplies and equipment, we are encouraging our associates and any potentially impacted customers to follow the guidance of state and local officials.
We are monitoring the forecast and Helene’s projected path closely and will share any information about the storm’s impact to TDS services here on this blog.
Stay safe and thank you for being a TDS customer!
