TDS TV FAQs and answers

TDSTV-streamingAs you might expect, TDS TV customers very frequently have the same questions about how to get the most of their service. Well, we’ve got the answers! Find out how to customize the Program Guide channel list to show just the channels you’d like to display (and nothing you don’t), and learn how to set a series recording so you’re sure to never miss an episode.

Customize your Program Guide

By using the Favorites feature you can customize the Program Guide channel list (rather than listing all the channels available in your TDS TV subscription). Just follow these simple steps:

    1. Press the MENU button on your remote.
    2. Scroll down to Settings, then select Television and press the OK button.
    3. Scroll down and select Set up favorites and press OK.
    4. Select Set up to create a new list or favorites.
         – The Favorite Channels Settings screen will appear and all the channels available in your
          TDS TV package will show.
    5. Use the Up and Down arrow buttons as well as the OK button, choose which channels you want     included in your favorites list by checking or unchecking the box next to the channel name.
         – To see only the channels in your favorites list, selected View checked from the left sidebar
         and press OK.
    6. Select Save.

Record a series

You can record recurring programs, such as episodes in a series. Once scheduled, a series recording occurs as long as the series is broadcast. Here’s what you do:

    1. Press GUIDE on your remote control. The Guide screen appears.
    2. Use the arrow buttons to scroll through the listings to the program you want to record.
    3. To schedule a series recording from the Guide screen, press the RECORD button twice on your remote control.
         – A red dot appears in the program guide cell on the first press, and three overlapping dots
         appear on the second press. The three overlapping dots indicate that this is a series recording.
         TDS TV will now record the program at the same time on the same day each week. If a series
         changes day or time, the schedule should make the adjustment.

To cancel a series recording, press the RECORD button a third time.

Is there anything else you’d like to get instructions for? Give some ideas of what to feature next by commenting below.

About Guest Blogger

Guest blogger for TDS Home.

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20 Responses to TDS TV FAQs and answers

  1. tonsofsteel January 6, 2015 at 4:47 am #

    Where is the record button on the black TDS remote control????

  2. KARL TIPPETS November 26, 2017 at 8:05 pm #

    How do you extend record time ?

    • Missy Kellor November 28, 2017 at 3:41 pm #

      Karl, here’s what it says in the User Guide:

      To modify end times and storage options for any recording, follow these directions:
      1. Navigate to the program you want to record (either the channel itself if the program is currently playing or its location in the Program Guide.)
      2. Press the INFO button on your remote.
      3. Select Record Options from and press OK on your remote.

      To change the end time of your recording, select Stop recording option and press OK on your remote. Then choose when you want the recording to end: at scheduled time, 5 minutes after, 15 minutes after, 30 minutes after, 1 hour after, 2 hours after, or 3 hours after. Then press OK on your remote.

      To change how long the recording will be stored, select KEEP UNTIL (or KEEP if modifying a series) option and press OK on your remote. Then, choose your storage options: until space is needed or erase (for series recording you can also choose how many episodes you want to keep).

      To change the type of shows that are recorded (applies to series only), select SHOW TYPE option and press OK on your remote. Then, choose the type: First run & rerun, or First run only.

      4. When you are finished customizing, select Record and press OK on your remote.

      If you already have a recording set for a program, our on-staff product expert says that you can also click Menu, then Recorded TV to see your recordings. You can then basically follow the sequence listed above. Choose a recording, select OK then choose Record Options.

      I hope this helps! If you still need assistance, please do give us a call at 1-866-44-TDSTV.

  3. Sarah Schiltz April 22, 2019 at 6:26 pm #

    How many hours of recording does my DVR hold?

  4. Wendy LaBrecque November 22, 2019 at 6:05 pm #

    While using the guide, it hesitates before changing. Jumps around. What causes this? I have changed batteries in the remote.

    • Missy Kellor November 25, 2019 at 8:42 am #

      This is a great question for our repair team who can troubleshoot with you. They can be reached at 1-888-225-5837.

  5. Susan G January 28, 2020 at 6:35 pm #

    My mbr Tds box doesn’t show recorded content but main box in lr shows all recorded content.

    • Missy Kellor January 29, 2020 at 8:38 am #

      Susan, if your DVR and set-top boxes aren’t working the way you expected, please do give our service and repair team a call so they can troubleshoot with you. They can be reached at 1-888-225-5837.

  6. Joyce Baker April 26, 2020 at 7:26 pm #

    When trying to set a program to record, a message pops up stating “television service temporarily unavailable”. I have cleared multiple recordings, but no change

    • Missy Kellor April 28, 2020 at 2:56 pm #

      Joyce, it sounds like you need to speak with one of our representatives so they can troubleshoot with you. Give us a call at 1-888-225-5837 if you haven’t already.

  7. Jana Hamilton October 30, 2020 at 6:24 pm #

    How many wireless cable boxes can be recording a program while other ones are used to watch live tv?

    • Missy Kellor November 2, 2020 at 11:59 am #

      For TDS TV, the whole-home DVR does the heavy lifting on recordings so every room in your house has the same experience. You can be watching on channel, while recording on others, all the same time no matter where you are in the house. Does this help?

  8. Glen johnson May 1, 2021 at 2:21 pm #

    How do I turn off parental control when it asks for a password I never put in?

  9. Lisa October 12, 2021 at 12:14 am #

    Can I restore a program that was accidentally deleted?

    • Missy Kellor October 12, 2021 at 9:20 am #

      If you have TDS TV+ you can, yes. It’s under My Shows. At the very bottom is Recently Deleted Recordings. Select that and you can choose what to restore. With TDS TV (not +), there is not a way to restore.

  10. Becky Stephens June 28, 2022 at 12:14 pm #

    I followed the directions to record a program and got the message, “Your request cannot be processed.” What do I do now?

    • Missy Kellor June 29, 2022 at 1:36 pm #

      Hmmmm. Becky, I would reach out to our tech folks to get some assistance on what you’re experiencing. You can reach our repair team at 1-888-225-5837.

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