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TDS Fiber Fiber Forum FAQs

We’ve been out and about in the community holding what we call “Fiber Forums.” We’re sitting down with residents and explaining the TDS Fiber building process and also taking questions—and in many cases, people are wondering the same things.

Here are some common questions we heard—and the answers—but be sure to check out the TDSFiber.com website for additional FAQs may be wondering about:

I have a sprinkler system/electric dog fence—should I mark it?
Yes. Location services will only mark the utilities that cross public rights-of-way. Sprinkler systems and dog fences, along with propane tanks, septic systems, and ornamental lighting (just to name a few), are considered private lines since they’re fully contained on your lot.

Why won’t you locate my sprinkler system/dog fence before you start work?
Sprinkler systems and dog fences are considered private lines since they’re fully contained on your lot. Other examples of private lines include: propane tanks, septic systems, and ornamental lighting. Location services will only mark the utilities that cross public rights-of-way.

But I don’t know where all the pipes are for my sprinkler system—what should I do?
Go ahead and mark the sprinkler heads.  That step is still very helpful and gives us a lot of information. That said, if we do accidentally hit something we shouldn’t have, we’ll let you know what happened and we have materials in our trucks to make the repair on the spot.

If service isn’t available yet, why are you burying a line in my yard?
You registered for service. In the terms, you’ll see that you agreed to let us bury the line. That said, we do email you before we do any work and you have the option to opt out if you wish. Just know that if you choose to not let us pre-bury a line, it could take longer for your services to be installed when you’re ready.

The cable to my house hasn’t been buried yet—what gives?
We do our best to beat the winter freeze and get fiber lines buried ahead of time, but that isn’t always possible. In the spring, once your municipality says it’s okay for us to be working (some have ordinances in place where we can only dig during certain dates) and the ground isn’t too wet (we don’t like to make messes in yards), we’ll get it buried as soon as we can.

Will burying the line to my house mess up my yard?
It shouldn’t. The equipment we use cuts a slit in the ground and inserts the cable, safely “zipping” it in below the surface of your yard (unless for whatever reason the cable has to be buried by hand). Also, we avoid burying cables when the ground is too wet—mud pies are fun for kids, but they’re not our style.

Do I need a special phone to use TDS Fiber’s voice service?
Nope. You can use the phone(s) you’ve always had and the added bonus? If you have TDS TV, you’ll get on-screen Caller ID so you know who’s calling in the middle of your show/game.

Do I need set-top boxes with TDS TV?
Yes. The DVR box needs goes by the TV closest to your internet gateway, and then you’ll need individual set-top boxes for any other TVs. Reminder: it’s a Connected-Home DVR so you get full DVR controls on every TV in your house. Also, TDS offers wireless set-top boxes which only require power and a connection to your TV—that means you can pick up and easily take the box to a TV you don’t use as often. We’ve heard customers move set-top boxes for occasional guestroom use, or even out to the garage or backyard (for a viewing party—they’re not rated for outdoor use :-)).

How many remotes will I get?
One for every set-top box. If you’d like an RF remote, they’re available for an extra charge.

We hope these extra answers help demystify the process of getting TDS Fiber’s world-class service. If you still have questions, don’t hesitate to give us a call. One of our helpful customer service representatives will be happy to help!

 

 

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