Winterhaven, California restoration updates

This blog is meant to keep customers in Winterhaven up to speed on the status of service outages, which resulted from the March 18 fire.

 

Update 4/3:
We are pleased to announce all areas of TDS’ service footprint in Winterhaven have had services restored. With a select number of business customers still needing restoration, TDS will be fully reconnecting services this coming week. The map below has been updated to reflect restoration progress:

Update 4/2:
TDS teams continue to make significant progress toward restoring services for customers in Winterhaven. Restoration of the West Winterhaven network area has been completed, and local teams are following up today with additional testing of services. Work is continuing in the township of Winterhaven and eastern portions of the network area. TDS teams will continue working round the clock, testing and installing equipment over the weekend. The estimated restoration dates for East Winterhaven is still April 7th and April 10th.

We have updated the restoration map below to reflect this progress.

For a closer look at West Winterhaven’s completed restoration, see below:

For a closer look at East Winterhaven’s restoration schedule, see below:

We appreciate our customers’ patience as we make progress toward full service restoration.

Update 4/1: 
TDS teams continue to make progress toward restoring services for customers in Winterhaven. TDS teams are working round the clock, testing and installing equipment at the Central Office. We appreciate our customers’ patience as we make progress toward full service restoration. The map below still has the latest and most accurate estimates for service restoration by area. The next update will be tomorrow.

Update 3/31:
TDS teams continue to make progress toward restoration of service, which is still down in the area. New equipment is currently being tested and more will be installed throughout the week

Customers located in West Winterhaven have a tentative restoration date of 4/2. East Winterhaven customers have tentative restoration dates of 4/7 and 4/10.

Below is a map of TDS’ service footprint in Winterhaven. To get updated estimates for when services will be restored, you can check back here for daily updates.

For a closer look at West Winterhaven’s restoration schedule, see below:

For a closer look at East Winterhaven’s restoration schedule, see below:

We appreciate your patience, and we will update the map as areas begin to receive services and estimations adjust. The next update will be posted here tomorrow.

Update 3/30:
The outage impacting internet and voice services in Winterhaven, California is still ongoing. Restoration remains our top priority. TDS teams are on a path toward restoration and have made significant progress. The Central Network Hub Site has been connected to commercial power, and new equipment will continue to be installed. More equipment has been shipped and will continue to arrive throughout the week. The next update will be tomorrow. Thank you for your patience.

Update 3/29:
The outage impacting internet and voice services in Winterhaven, California is still ongoing. Restoration remains our top priority. TDS teams have determined a path toward restoration and have made significant progress getting connected to commercial power and installing new equipment in our Central Network Hub Site. More equipment has been shipped and will continue to arrive throughout the week. The next update will be tomorrow. We appreciate your patience.

Update 3/26:
The outage impacting internet and voice services in Winterhaven, California is still ongoing. We do not have a precise estimate for restoration to share, however, it remains our top priority. TDS teams are continuing to work round the clock with local authorities and have made significant progress determining a path toward restoration. New equipment has been shipped and will begin arriving onsite as early as next week. The next update will be on Sunday. We appreciate your patience.

Update 3/25:
The outage impacting internet and voice services in Winterhaven, California is still ongoing. TDS teams are continuing to work with local authorities and have made progress determining a path toward restoration. New equipment is being shipped and will begin arriving onsite early next week. The next update will be tomorrow. We appreciate your patience.

Update 3/24:
The outage impacting internet and voice services in Winterhaven, California is ongoing. We are continuing our engagement with local officials to make final determinations about reconstructing the central office. TDS teams are still meeting every day, working toward securing the appropriate permits to rebuild. The next update will be tomorrow. We appreciate your patience.

Update 3/23:
The outage impacting internet and voice services in Winterhaven, California is ongoing. At this time, restoration is our top priority. Our insurance company is on site, working with local authorities doing all they can to determine cause. Numerous TDS teams involved are meeting every day, working towards securing appropriate permits to rebuild. We’re actively engaged with local officials to make determinations about reconstructing the central office, and that will help to accelerate service restoration. The next update will be tomorrow. Thank you for patience.

Update 3/22:
The outage impacting internet and voice services in Winterhaven, California is ongoing. TDS’ Field Services crew was able to gain further access to the site in order to continue assessing the damage. TDS is working with local officials to make determinations about reconstructing the central hub site and will have an update on this by the end of the week. The next update will be tomorrow. We appreciate your patience.

Update 3/20:
The outage impacting internet and voice services in Winterhaven, California is ongoing. TDS’ Field Services Crew is still assessing the damage impact of the fire, and those efforts will continue through early next week. We appreciate your patience. The next update will be on Monday.

Update 3/19:
The outage impacting internet and voice services in Winterhaven, California is still ongoing. TDS’ Field Services Crew has gained access to the site and is beginning to assess the damage impact of the fire. For more details, click here: https://tdstelecom.com/…/categories/tds/TDScentralhubdamged…

Original Post:
Attention customers in Winterhaven, California: Due to a fire at our central office, there is an outage impacting all services. Fire crews are on site, and our Field Services Team is hoping to gain access tonight to assess the damage. The next update will be provided tomorrow

 

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