UPDATE 11/25/19 at 3:53 p.m. central: Restoration of services is complete in Perry and Decatur counties in Tennessee. It’s possible, however, that some customers are still without dial-tone/internet service. In these instances, customers are being asked to call 888-225-5837 and report it. https://tdstelecom.com/about/news/categories/tds/west-TN-winds.html
UPDATE 11/21/2019 at 8:12 a.m. central
Restoration continues in Perry and Decatur counties in Tennessee; phone, internet, and TV services are expected to be fully restored within the next 7 days. For a community-by-community update visit: https://tdstelecom.com/…/…/categories/tds/west-TN-winds.html.
UPDATE 11/15/2019 at 3:50 p.m. central
Restoration continues in Perry and Decatur counties in Tennessee; some TDS Telecom customers remain without phone, internet, and TV services.
For a community-by-community update, visit: https://tdstelecom.com/about/news/categories/tds/west-TN-winds.html.
UPDATE 11/8/2019 10:59 a.m. central
A community-by-community update is now available at: https://tdstelecom.com/about/news/categories/tds/west-TN-winds.html.
About 1,000 customers remain without service. Additional crews have been brought in to help and work will continue, including through the weekend, until all services are fully restored. If you are still having service issues, and reside in the impacted communities (Scotts Hill, Decaturville, Parsons, Lobelville), please report it by calling our repair team at 888-225-5837.
UPDATE 11/4/2019 at 11:45 a.m. central
Restoration efforts continue in West #Tennessee; TDS services have been restored for a fair number of customers in Parsons, Decaturville, Lobelville, and Scotts Hill. As the power company successfully replaces power poles and restores service, our technicians and contractors are on-site re-connecting cabling in order to fully restore communications (phone, internet, TV) services for customers. Periodic updates will be posted here until all services are fully restored.
UPDATE 10/31/19, 12:40 p.m. central
Restoration efforts continue in West Tennessee; however, weather is slowing down progress. The power company continues to remove debris and replace power poles in order to restore power. As power comes back up, our technicians and contractors are replacing cabling to re-establish phone, internet and TV services for customers in parts of Parsons, Decaturville, Lobelville, and Scotts Hill. Next update will be posted here on Monday, Nov. 4.
UPDATE 10/30/19, 1:30 p.m.
Services have been fully restored in Bruceton and New Johnsonville, Tennessee, following the straight-line winds that came through the area over the weekend. Restoration efforts continue in West Tennessee. As power is restored, our technicians will begin replacing cabling to restore phone, internet and TV services for impacted customers in parts of Parsons, Decaturville, Lobelville, and Scotts Hill. We’ll provide updates as more details become available, including restoration ETAs.
UPDATE 10/29/19, 2:49 p.m.
Following the straight-line winds that came through West Tennessee over the weekend, TDS Telecom customers in parts of Parsons, Decaturville, New Johnsonville, and Scotts Hill remain without phone, internet, and TV services.
TDS Field Service technicians and engineers are on-site, assessing the damage and stand ready to begin restoration efforts, once fallen trees are removed and the power company has replaced the damaged power poles.
According to Robert Coontz, Regional Field Services Manager at TDS, “the winds wiped out hundreds of power poles and brought down our aerial cables that connect our customers to the equipment that delivers their phone, internet, and TV services. Due to the sheer volume of broken power poles and the number of fallen trees, it will take some time for the power company to fully restore the poles. Our restoration efforts are dependent on their progress.”