The ongoing wildfires in Spokane are having a devastating impact on the community. TDS extends our sympathy to all those affected and our sincere gratitude to first responders. The fires impacted some TDS infrastructure, and crews are now assessing damage to our network and completing repairs wherever possible. Work is underway on the core elements of our network in the fire-damaged area and will then move to the surrounding areas as access is expanded. Check out photos of the fire damage and our techs hard at work below.
Although we are moving forward with restoration and have brought many customers back online, know we are also closely monitoring changing weather conditions and fire risk in our service areas. Our crews prioritize safety and follow all local guidelines while completing repairs. In some cases, repair processes are dependent on third-party partners completing their work before TDS.
Updates on repair progress and service restoration will be posted to our TDS outage page. Customers will also be receiving an email with information on bill credits for their time without service. Credits will be automatically applied to accounts after service is restored. If your service was impacted and you do not see a credit on your current or next bill, please contact our support team via chat or phone. Depending on your billing cycle, credits may appear on a subsequent statement.
If commercial power is restored to your home, but internet service is still down, please call our customer support line at 1-888-225-5837. As always, our online chat is available 24/7 in the lower right-hand corner of our website to assist customers with questions or concerns.
