The California Public Utilities Commission is holding virtual public hearings at 6 p.m. Dec. 6 and 1 p.m. Dec. 8 to hear your comments, concerns and opinions regarding the quality of your telephone, mobile telephone, and Voice over Internet Protocol (VoIP) service, with a particular emphasis on service outages and service restoration.
Your participation by providing comments can help to inform the CPUC on these issues. You can watch a livestream of the hearings or participate via telephone. You can also submit comments by mail or post them on the CPUC’s public comment portal. To view the public hearings or access the video recording afterward, click here: http://www.adminmonitor.com/ca/cpuc.
The commission is considering revising existing service quality requirements for telephone service, as well as adopting new standards for mobile telephone service and VoIP service. The rulemaking is assigned to a CPUC Administrative Law Judge and a Commissioner, who will consider proposals and evidence presented during formal processes, and then issue a proposed decision. Any CPUC Commissioner may sponsor an alternate decision with a different outcome. The proposed decision, and any alternate decisions, will be discussed and voted upon by the CPUC Commissioners at a public CPUC Voting Meeting.
Visit apps.cpuc.ca.gov/c/R2203016 to learn more and submit a public comment to the CPUC. You may also mail written comments to the CPUC’s Public Advisor’s address below. For more information on participating in the public hearing, submitting comments, to request special assistance, or to request a non-English or Spanish language interpreter, please contact the CPUC’s Public Advisor’s Office at least five days prior to the hearings.
CPUC Public Advisor’s Office
505 Van Ness Avenue
San Francisco, CA 94102
Phone 1-866-849-8390 (toll-free) or 1-415-703-2074
Please reference Rulemaking 22-03-016 in any communications you have with the CPUC regarding this matter.