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Website updates for your security

Most people don’t think twice about security protocols and regulations. Those standards need to be consistently updated to ensure your information remains confidential. To stay ahead of the game on the latest batch of required updates, TDS made some changes to our online security this week that could impact your experience with our websites.  Here’s a brief overview of the “what,” “why,” and “how.”

What

One of the key security measures used on the internet is called the Transport Layer Security (TLS), formerly Secure Sockets Layer (SSL). It’s used to encrypt data and protect it between online communications or transactions. This protocol needs consistent updates in order to remain safe, as hackers try to find a way to crack earlier versions.

Why

The Internet Engineering Task Force, an arm of the Department of Commerce, and the Payment Card Industry Data Security Standard (PCI DSS), which set standards for collecting, storing, and processing credit cards, are requiring the updated versions of TLS on their websites. TDS is opting to implement this new version of TLS now because it makes our site and the connections we have to other sites more secure.

How

We made the required changes on our website during an update—but there could be a catch on your end. If your browser isn’t up to date it may not support the newest version of TLS. How will you know? If our website isn’t loading or you’re receiving an error message when you try to access it, you may need to update your browser.

If you’re tempted to put off downloading the latest version of your favorite browser, you won’t be able to procrastinate for long. Most websites with transaction components will be making this same security updates before the spring of 2018, which means you’ll probably find other websites won’t work over time.

When available, turn on automatic browser updates or manually update your browser when new versions launch. The few minutes of updating will save countless headaches from websites not working, or even prevent hackers from accessing your data.

 

Guest Blogger: Mary Mulcahy

Mary is PR Intern at TDS Telecom and a Journalism student at UW-Madison. She recently returned from studying abroad in Galway, Ireland. In her free time she enjoys traveling, running, cooking, and reading

About Guest Blogger

Guest blogger for TDS Home.

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12 Responses to Website updates for your security

  1. Larry Bradfield October 6, 2017 at 2:31 pm #

    You might have given me a warning before you locked me out of my files.I am facing deadlines that I can’t meet because I can’t see data. I made sure my browser was updated, but I still can’t access emails. No point in answering this note by email…I can’t see the damn thing. Thanks, TDS

    • Missy Kellor October 6, 2017 at 3:46 pm #

      Larry, I’m not a tech guru, but my understanding is that our website security updates should not be impacting any kind of files—only potentially your online browsing experience as companies switch to the new security protocols. Please do give our repair team a call so they can troubleshoot with you about what’s going on.

  2. Dawn Blanchard October 6, 2017 at 5:39 pm #

    I am not happy about being locked out of my email without notice!!! Not liking TDS at all.

    • Missy Kellor October 9, 2017 at 11:58 am #

      Dawn, I’m sorry you’re having trouble. If you’re still struggling, please do give our repair team a call so they can troubleshoot with you (1-888-225-5837).

  3. R. Kennedy October 7, 2017 at 2:52 am #

    Without warning, I can’t access my email account. Online browsing is working. When I click on email, A TDS security pop-up dated 10/6 says I won’t be able to access “this website in the near future”. I checked email 10/5, but now this. Very frustrating!!

    • Missy Kellor October 9, 2017 at 11:57 am #

      R., have you checked to see whether your browser is up to date? If you don’t think that’s the issue, feel free to reach out to our repair team for some troubleshooting (1-888-225-5837).

  4. Fay Davison October 9, 2017 at 1:43 pm #

    well, can’t access my email account, no warning from you. If you improved things with your website seems you could have made the changes more compatible for the customer. What are we paying for? Our email is extremely slow and sometimes it bleeps in and out – no signal!
    Too bad for us, you are the only provider.
    Won’t do any good to try to contact me by email!

    • Missy Kellor October 10, 2017 at 1:57 pm #

      Fay, the security updates were required by The Internet Engineering Task Force, an arm of the Department of Commerce, and the Payment Card Industry Data Security Standard (PCI DSS), which set standards for collecting, storing, and processing credit cards. Using a current and supported browser should resolve the email trouble you’re having (we have a blog about how to update your browser). If your browser is updated and you’re still struggling, do give our repair team a call for some troubleshooting (1-888-225-5837).

  5. J Jones October 10, 2017 at 7:10 am #

    how is it I can get into some of my web sites and can’t get in others?.can’t get into my email at all.

    • Missy Kellor October 10, 2017 at 1:52 pm #

      J, some websites have updated their underlying security protocols and some haven’t yet. We choose to implement the changes earlier than required to protect our customers. Older browsers will work with websites that haven’t updated, but will not for those site that have. We have some tips for helping you know if your browser is out of date in this blog. If you you still can’t access your email after updating to a current and supported browser, then give our repair team a call so they can troubleshoot with you (1-888-225-5837).

  6. Vera Loose October 10, 2017 at 11:05 am #

    Please remove this block immediately from my e-mail sight or I will contact the Better Business Bureau!

    • Missy Kellor October 10, 2017 at 1:49 pm #

      Vera, it sounds like you may be using an out-of-date browser. As more websites update their security protocols, you are likely to experience an increasing amount of trouble online if your browser isn’t current. We do have some tips for updating your browser in this blog. If updating your browser to the most current and supported version doesn’t help, please do give our repair team a call for troubleshooting (1-888-225-5837).

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