In Tennessee we are still working through damage reports and addressing individual service tickets. In Mississippi, we are bringing in additional crews to closely follow the power company and make our own repairs. If your services are still down, please chat with us (click on the chat icon in the lower right corner) or give us a call. We appreciate your patience as we responded to this weather event and thank you for being our customer. This will be the final update about our Winter Storm Fern-related restoration efforts.
Previous updates
We are making good progress on the final Winter Storm Fern recovery, but we are still awaiting commercial power restoration in select areas of Tennessee and Mississippi. Once power is back up to our equipment hubs, we can complete our own repairs. If your services are still down, please chat with us (click on the chat icon in the lower right corner on any TDStelecom.com page) or give us a call to start a repair ticket.
We are responding to the aftermath of Winter Storm Fern and are preparing for Winter Storm Gianna’s arrival.
- West Tennessee: We are making steady progress on restorations. We are working to replace or repair TDS poles, rehang cable, and are continuing to remove downed trees and branches. For safety reasons, we can’t begin work in all areas until we are given the all-clear by the local power company. Our local teams, plus our additional crews, will continue to work this weekend on repairs.
- Mississippi: We are awaiting commercial power restoration in many areas. The local electric company is prioritizing locations near the interstate and will gradually move into residential areas, including Myrtle.
- Winter Storm Gianna: Forecasts indicate the possibility of strong winds, heavy snowfall, and coastal flooding across the eastern United States, which may lead to power outages and/or TDS service disruptions. Please know our teams are prepared and ready to respond to service interruptions as quickly as conditions allow. In the event of power outages, our crews must wait until power is restored until we can begin needed repairs to our network.
If you can see the TDS cable to your home from the nearest pole is disconnected, please chat with us (click on the chat icon in the lower right corner on any TDStelecom.com page) or give us a call to get a ticket started.
Thursday, January 29
In areas affected by electrical outages, we cannot work alongside power company crews for safety reasons. Once we receive permission to access impacted areas, we begin our repairs, which may include rehanging or replacing cable. Where possible, we are also coordinating limited work around power company repairs to make progress on our own network fixes while we await electrical restoration. If the TDS cable from the nearest pole to your home is disconnected, please start a chat (click the icon in the lower right corner of any page on our website) or call us to open a service ticket.
- In Western Tennessee, infrastructure sustained significant damage, and additional crews are arriving to accelerate repairs.
- In Mississippi, electrical outages remain widespread. We are coordinating with local power companies, which are currently prioritizing interstate areas and will move into residential areas, including Myrtle, as restoration continues.
TDS will credit customers for time without service due to network outages caused by Winter Storm Fern. Credits will be applied automatically after service is restored. If your service was impacted and you do not see a credit on your current or next bill, please contact our support team via chat or phone. Depending on your billing cycle, credits may appear on a subsequent statement.
Wednesday, January 28
In the areas hit hardest by the storm, we’re working closely with local power companies to restore service as quickly and safely as possible. Our teams can begin repairs only after electrical crews fix any damaged or leaning poles. Some side roads remain difficult to access, but technicians are making repairs wherever conditions allow. Additional TDS crews are arriving to help speed restoration in the most impacted neighborhoods.
TDS will be crediting customers for their time without service due to network outages caused by Winter Storm Fern. After your services have been restored, we will automatically apply credits to your account. If your service was impacted and you do not see a credit applied on your current or next bill, please reach out to our support team via chat or phone and we will make sure your account is updated accordingly. Please note that, depending on the timing of your bill, credits may not appear immediately and will instead show on your next statement.
We appreciate your understanding and thank you for being our customer.
Tuesday, January 27
TDS technicians are responding and working to restore services where conditions are safe to do so in the regions still impacted in the wake of Winter Storm Fern. In response to particularly hard-hit areas, we are bringing in additional crews to assist with restoration efforts.
Many TDS equipment sites do not yet have commercial power, impacting services. Our teams must wait until any downed electrical lines have been repaired before we are able to fix our own cables and equipment. In some cases, pole replacements may also be needed before we are able to complete our restoration work.
We will be crediting customers for their time without service due to network outages caused by Winter Storm Fern. After your services have been restored, we will automatically apply credits to your account. If your service was impacted and you do not see a credit applied on your current or next bill, please reach out to our support team via chat or phone and we will make sure your account is updated accordingly. Please note that, depending on the timing of your bill, credits may not appear immediately and will instead show on your next statement.
Thank you for your continued understanding and thank you for your patience and for being a TDS customer.
Monday, January 26, 2026
We are monitoring and responding to storm-related outages in Tennessee, New Mexico, Kentucky, Mississippi, Alabama, and Michigan. Where road conditions allow, our technicians are working as quickly as possible to assess damage and make repairs. In areas hard hit by the storm, roads are blocked by fallen trees and branches, and the loss of commercial power remains a challenge. Where electric lines are down, we are unable to begin our own restoration efforts until the local power company completes their repairs. We urge customers to be cautious around all downed lines and follow best practices to stay safe.
We will be crediting customers for their time without service due to network outages caused by Winter Storm Fern. After your services have been restored, we will automatically apply credits to your account. If your service was impacted and you do not see a credit applied on your current or next bill, please reach out to our support team via chat or phone and we will make sure your account is updated accordingly. Please note that, depending on the timing of your bill, credits may not appear immediately and will instead show on your next statement.
Sunday, January 25
Winter Storm Fern is impacting TDS services in many areas and we anticipate weather conditions to continue to worsen in some locations. We’ve experienced a loss of commercial power at several equipment sites, and expect downed lines caused by snow and ice will be widespread. Currently, many teams are unable to assess damage due to unsafe conditions.
In response to both current and expected weather conditions, we are rescheduling early week installations in select communities in the storm’s path; those impacted will be contacted by phone. Relative to repair efforts, the safety of our teams is paramount, and roads must be favorable enough to assess and address damage. We continue to closely monitor the storm and crews are standing by to deploy as conditions allow.
All known major TDS network outages are visible on our Outage Map found our Status of TDS Services page. If your location is impacted by an outage, there is no need to call in or chat with us to report your service issue. Chat is the preferred method to get help quickly, just click on the chat icon in the lower right corner of any page on our website.
We thank you for your patience as we continue to respond to this rapidly evolving situation.
Friday, January 23
With a significant winter storm moving through much of the country, including portions of our service area this weekend, we want to assure you our teams are fully prepared and actively monitoring conditions. We have completed readiness steps, reinforced safety protocols with our teams, and have positioned our field technicians and internal crews to respond quickly should conditions worsen.
While we work hard to maintain reliable service, severe weather can damage power and communications infrastructure. Icing, heavy snowfall, and high winds may lead to service interruptions in some areas. If outages occur, our teams will begin restoration efforts as soon as it is safe to do so.
Our Status of TDS Services page allows you to check on the status of any outage at your location. If there is a known service disruption, there is no need to call in and report the issue.
We are committed to keeping you connected and hope you remain safe by following local guidance and taking precautions as needed. As always, thanks for being a TDS customer!
