Update on Ruidoso, N.M. service outages

TDS Telecom would like to thank first responders who are working tirelessly to contain the wildfires in the Ruidoso, N.M. area and keep residents safe. We can confirm TDS lost the central facilities that serve Ruidoso; we are grateful all local TDS associates evacuated safely. We are prioritizing safety and will only work to restore services and rebuild facilities when it is safe to do so.

TDS will continue to assess and monitor the impact from the wildfires as the situation evolves. We again thank first responders and local leaders whose quick actions on evacuation orders likely saved lives, and we send our deepest condolences to all those impacted by these tragic events.

For future updates on services, TDS customers should visit our Hello TDS blog: https://blog.hellotds.com/update-on-ruidoso-n-m-service-outages/

Mark is an associate manager of communications for TDS Telecom. Prior to TDS, he worked for 10 years as a journalist and four years in local government. When he's not writing blogs, you might find him at a live music venue, bike trail or baseball stadium. Mark lives in Milwaukee with Jordan and Pippin (his fiancé and cat -- not the Chicago Bulls legends).

10 Comments

  1. Melanie McGuire
    on June 23, 2024 at 5:48 pm •Reply

    Will credit be given to Ruidoso / Ruidoso Downs cable and wifi customers for the outage duration?

    • Mark Schaaf
      on July 1, 2024 at 1:42 pm •Reply

      Melanie: Yes, credits will be given to all Alto, Capitan, Ruidoso, and Ruidoso Downs accounts for at least one month’s service due to the interruption of service from the wildfires. The credit will appear over the next one or two billing cycles. Additional credits may be applied and will be dependent on the timing of service restoration at your address.

  2. Carole Stoker
    on June 24, 2024 at 10:13 am •Reply

    Can you show a map where outages are in Ruidoso at the present time?

  3. Dan B
    on June 29, 2024 at 2:56 pm •Reply

    What would it take to get a real update so we can make decisions to operate our businesses? I am trying to be sensitive to TDS’s situation, but need the TDS staff to be sensitive to ours.

  4. Walter Dueease
    on July 1, 2024 at 1:03 pm •Reply

    What is the anticipated date of restoring service to the Cedar Creek are of Lincoln Co. New Mexico?

  5. dandeecabins
    on July 7, 2024 at 2:58 pm •Reply

    Any idea when TV will be restored in the lower part of the Upper Canyon?

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