Check out the new outage notification experience!

Unfortunately for all of us, sometimes service interruptions happen—but our new outage and troubleshooting page is now available to help keep you in the loop on what’s happening. Even better, we’re also pushing out notifications via email when we know you’re being impacted and when the situation has resolved. Here’s the scoop:

See if you’re impacted by an outage

  1. Go to tdstelecom.com/outage.
  2. Enter your address in the Outage Map to search for potential outages in your area.
  3. Check your email. When your address is impacted by an outage, we’ll send an email to the primary email as listed in your TDS MyAccount.

 

OR

  1. Log into your MyAccount. If you’re impacted by an outage, there will be a banner on the top of your MyAccount home page.

How to make sure you’re getting outage alerts

You’ll get an alert over email when an outage begins and when it has resolved. Those notifications will be sent to the Primary Email address as set on your account. Here’s an example of what these emails look like:

To update your preferences:

  1. Log in to your TDS MyAccount. (Note: You may get a pop-up message asking you whether you’d like to update your contact preferences.)
  2. After you’re logged in, click on Manage My Contact Preferences.
  3. Review your Primary Email contact information. If you’d like to change the email address receiving notifications and alerts, click Edit.

If you’re not receiving these emails, be sure to add donotreply@tds.net to your email contacts to help ensure you receive these helpful updates.

Note: If there is an ongoing outage situation that won’t be resolved in a relatively short timeframe, additional information may be provided on tdstelecom.com/outage in the “outage details” section below the map.

Give troubleshooting a try

If you checked the map and are not seeing an outage impacting your address (and you haven’t gotten an email outage alert), here’s what you can do:

  1. Before calling in, give it a few minutes and then double check your address on the map. Notifications and map updates don’t happen immediately.
  2. Make sure your monthly bill payments are up to date as late payments can cause a service interruption. You can find your current account balance in your TDS MyAccount.
  3. Power cycle your TDS-provided modem, router, or set-top box by unplugging the device for 30 seconds and plugging it back in.
  4. Verify that your TDS-provided modem, router, or set-top box has power. If device lights are off, then your power may be out or there could be a loose cable.
  5. Make sure the cables to your TDS equipment are secure.
  6. Check your internet connection by trying to navigate to a website using a different device connected to your TDS network.

When you’ve tried all of these things and are still struggling with your TDS service, you can reach our Repair Help Desk by calling 1-877-422-5282. We have repair associates ready to help 24/7 every day of the year.

Missy works on the Corporate Communications team and reports stories to TDS employees and customers. This is right up her alley because she’s an extrovert and also a big fan of research (really, she’ll look up just about anything that strikes her interest). Missy is a native of Madison, Wis. with an undergraduate in Anthropology and a master’s degree in Life Sciences Journalism from the University of Wisconsin-Madison. Her interest in the Internet as a mass media shaped her work towards a PhD in Journalism and Mass Communications. She’s also worked as an editorial assistant, copywriter, and production artist. In her off hours, Missy is a crafter, Pinterest addict, reader, wife, and mom of two kids.

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