We’re implementing a new billing system in March for all Utah residential and commerical customers. This is part of our ongoing effort to bring you better services. As part of this change, you’ll get a new account number, bill format, and new online bill pay experience.
Here’s what to expect:
After the new billing system is implemented on March 10, you will receive a paper bill in the mail from TDS with a new account number. When you receive this bill, you will need to confirm your monthly payment preferences. We have a webpage with instructions you can refer to when you have your bill in hand: helloTDS.com/billingchanges.
Easier payment options:
With the new billing system, you’ll be able to log into or create your TDS MyAccount and enroll in ePay. With TDS MyAccount and ePay, you can pay your bill online and receive notifications, view statements, current balance, and current services for your TDS account. If you pay through your bank, please update your bank with the new, incoming account number and payment address on your new bill. If you prefer to pay by mail, send a check along with the payment stub included with your bill. Reminder: You can update your payment preferences in TDS MyAccount only after you’ve received a paper bill in the mail after March 10.
Important Information:
Once the new billing system is implemented on March 10, existing automatic payments will no longer process and you will need to set them up again (visit helloTDS.com/billingchanges for instructions).
If you have any questions about these changes, call us at 1-877-422-5282.
PLEASE NOTE: Our St. George retail office will be closed March 6-7. We will open on March 10 at 10:00 a.m. MT.
FAQ’s:
What will my new bill look like?
Your bill will look the same. However, you will receive a new account number. You will receive your new bill in the mail after March 10.
Will my account number change?
Yes, you’ll get a new account number on the first bill you receive after March 10.
If I have an active online account, do I need to create a new login?
No. Your current online account credentials will continue to work, so you can login to TDS My Account as usual.
Will I incur a late fee if I have difficulty paying after the billing system change?
Beginning with the March bill, TDS will pause late payment fees temporarily to allow you time to update your payment methods once you receive your first bill.
