Seven reasons to use our online chat

There’s a lot to love about chatting with one of our TDS advisors. Check out this quick list of benefits:

  1. You get help faster than a call or email.
  2. You don’t have to listen to hold music.
  3. It’s easier to multitask than being on the phone.
  4. It can be less confusing than a call because you can go back and re-read messages.
  5. You have a little time to think through your response, reducing any response anxiety.
  6. You don’t have to wait for a reply email.
  7. You can get a transcript of the whole interaction when you’re done—just ask.

To get started:

  • Head to any of our Contact Us pages—or heck, just look for the chat icon in the lower right corner of any of our website home pages (check it out on tdstelecom.com).
  • Click on the chat icon in the lower right corner. You’ll be asked to choose why you’re reaching out, and for your name and email address. Note: the other information requested is optional, but especially if you’re already a TDS customer, having your account number can help save some time.
  • Hit Start Chat.

It’s that easy!

Our chat teams are ready to help you get TDS service, assist you with your account, or provide technical support. Note: You will need to call in if you have a password or PIN-related issue though for security reasons.

Our sales and account teams are available to chat 8 a.m.-6 p.m. CT Monday through Friday, and our technical support teams are ready chat 8 a.m.-11 p.m. CT seven days a week.

Chat with you soon!

Missy works on the Corporate Communications team and reports stories to TDS employees and customers. This is right up her alley because she’s an extrovert and also a big fan of research (really, she’ll look up just about anything that strikes her interest). Missy is a native of Madison, Wis. with an undergraduate in Anthropology and a master’s degree in Life Sciences Journalism from the University of Wisconsin-Madison. Her interest in the Internet as a mass media shaped her work towards a PhD in Journalism and Mass Communications. She’s also worked as an editorial assistant, copywriter, and production artist. In her off hours, Missy is a crafter, Pinterest addict, reader, wife, and mom of two kids.

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