new-phishing-scam

Be on the lookout for two new phishing scams

No matter how hard you try, it seems like scammers get your email address. There’s lots of ways they manage to find it, and when they do, they start phishing and hope you fall for their lure.

Their goal is trick you into clicking a link or responding with information they can use to steal your identity (or from your bank account!).

In the last few weeks, customers have reported two different phishing email scams that look like they came from us—but they didn’t. Here’s what you should be looking out for and what you should do if you received one or both of these emails.

The scams

#1: Payment declined

From: “TDS Customer Service” (but a closer reveals the actual the email address is something like dlwray@wildblue.net —not from TDS).

The email references “YOUR MONTHLY BILL,” says your payment was declined, and tells you to update your information online by following a link.

#2: Re-verify your email account

This email tells you that your “mail-box” has exceeded the storage limit and, if you want to send and receive messages, you have to “re-validate your mailbox.” A link is included so you can re-validate.

This phishing email even goes the extra mile to try and make it look legit by saying, “WARNING! Protect your privacy. Log-out when you are down and completely exit your browse” (we’ll just ignore the bad spelling of “browser”).

What you should do

  1. Delete the email. Or, at the very least, do not do #2.
  2. Do not click on the link! This is how the scammers steal your information. Clicking on a link either takes you to a website that looks real so you’ll give them the information they want, or it automatically downloads malware onto your computer. That malware could do things like track your keystrokes so you unknowingly share the information the scammers are looking for.

What to do if you clicked on a link

If you opened the email, clicked one of the links and logged in then you need to change your TDS account password immediately. You can change your password by logging in to My Account on the TDS website. You can also call 1-888-CALL TDS if you need assistance please have your Account PIN ready when you call.

If you provided credit card information we suggest you contact your credit card company and have a new card issued.

What’s next? Stay vigilant and always think twice before you take an email at face value—especially one that tells you that you must respond or face dire consequences.

 

 

 

About Missy Kellor

Missy works on the Corporate Communications team and reports stories to TDS employees and customers. This is right up her alley because she’s an extrovert and also a big fan of research (really, she’ll look up just about anything that strikes her interest). Missy is a native of Madison, Wis. with an undergraduate in Anthropology and a master’s degree in Life Sciences Journalism from the University of Wisconsin-Madison. Her interest in the Internet as a mass media shaped her work towards a PhD in Journalism and Mass Communications. She’s also worked as an editorial assistant, copywriter, and production artist. In her off hours, Missy is a crafter, Pinterest addict, reader, wife, and mom of two kids. You can find Missy on G+ and on Twitter.

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